Last updated: January 6, 2026
My Imperial Care (“we”, “us”, or “our”) operates the website https://myimperial.care (the “Website”). This Privacy Policy explains how we collect, use, store, and protect personal data when you visit or interact with our Website.
1. Who We Are
My Imperial Care is a patient support and medical information platform that assists international patients in connecting with licensed and accredited healthcare providers in Türkiye. We do not provide medical treatment, medical advice, or healthcare services ourselves.
For the purposes of applicable data protection laws, My Imperial Care acts as the data controller in relation to personal data processed through this Website.
2. Personal Data We Collect
We may collect and process the following personal data:
- Name and surname
- Email address
- Phone number, including WhatsApp contact
- Information voluntarily submitted through contact forms, chat, or messaging
- Technical data such as IP address, browser type, device type, and pages visited
We do not intentionally collect sensitive medical data through the Website. Any medical information shared voluntarily is used solely for communication and coordination purposes and only to the extent necessary.
3. How We Use Your Data
Your personal data may be used to:
- Respond to inquiries and consultation requests
- Communicate with you via email, phone, or messaging applications such as WhatsApp
- Coordinate information with healthcare providers, only upon your request or consent
- Improve website functionality, performance, and user experience
- Comply with legal and regulatory obligations
You may request to stop communications at any time.
4. Legal Basis for Processing
We process personal data based on one or more of the following legal bases:
- Your consent
- Legitimate interests related to communication and service coordination
- Compliance with legal obligations under applicable data protection laws
5. Data Sharing
We may share limited personal data with:
- Healthcare providers, strictly upon user request or consent
- Technical and service providers such as hosting, analytics, and communication tools
We do not sell, rent, or trade personal data to third parties.
6. International Data Processing
As an international platform, personal data may be processed or accessed in different jurisdictions, including outside the European Economic Area. Where applicable, appropriate technical and organisational safeguards are applied to ensure lawful and secure processing.
7. Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this Policy or as required by applicable law. Data that is no longer required is securely deleted or anonymised.
8. Data Security
We apply appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, loss, or misuse. While we take reasonable steps to secure personal data, no method of transmission or storage is entirely secure.
9. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Request correction or deletion of your data
- Withdraw consent at any time
- Object to or restrict processing
- Request data portability
Requests can be sent to: support@myimperial.care
If you believe your data protection rights have been infringed, you also have the right to lodge a complaint with the relevant supervisory authority in your country of residence or where the alleged infringement occurred.
10. Children’s Privacy
This Website is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.
11. Links to Other Websites
Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage you to review their privacy policies before providing personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page, and the updated date will be reflected above.